Support

Routes

Choose the right path

Reports and requests

Send a report or request

Email [email protected] for account problems, reports, and anything else. A person reads every message and acts where needed; we don't promise a response time or a particular outcome. Write from your account's email address when the message is about your account. Account-specific requests may require identity verification before action.

• To report another trader, use Report in the app. To report a problem with a meetup place, use the report option in the trade's meetup details.
• If your account was suspended or banned and you think that was a mistake, you can ask for one review from the account's email address (Terms of Service, Section 9).
• If you think someone under 18 has an account, tell us here or through the privacy-request form (choose Privacy question). Send the account's display name; don't send the young person's personal details. You don't need access to that account (Privacy Policy, Section 9).
• Requests for a copy of your data, corrections, and account deletion go through the request pages linked above, so we can confirm you control the account's email address.

If someone is in danger or a crime is happening, contact emergency services (911) first. A message to BinderPlug is not a 911 call.

Before you write

Do not send sensitive information

Do not send passwords, one-time codes, payment details, government ID, exact home addresses, minors' details, raw logs, screenshots, or complete Binder exports unless a later secure intake flow asks for them.